FAQs
Orders & Shipping
Q: Do you offer free shipping in Australia?
A: Yes — all our apparel, paddles and accessories ship free across Australia.
Q: Can I get Express Post?
A: Yes! Express Post is available for $10, or free when you spend AUD $300 plus.
Q: How long will my order take to arrive?
A: We use Australia Post for all our shipping
- Standard (Australia): 3–7 business days
- Express (Australia): 1–3 business days
- Standard (International): 7–14 business days
- Express (International): 3–7 business days
Q: Do you ship internationally?
A: Yes — we ship worldwide.
Orders over $350 AUD ship free with standard tracked delivery.
Returns & Exchanges
Q: Do you offer free returns?
Yes — we offer free returns on all apparel (tees, pants, hoodies) for size exchange only within Australia.
Returns for change of mind are not accepted.
Q: What items are excluded from free returns?
Caps, hats, pickleball paddles, pickleballs, bags, and other accessories are not eligible for returns unless faulty.
Refer to separate warranty for Pickleball Paddles.
Q: Can I get a refund if the new size I want is unavailable?
Yes — if we’re sold out of your requested size and will not be restocking within 30 days, we’ll issue you a full refund.
Q: How do I start a return or exchange?
Email returns@angrypenguins.com with your order number and the new size you'd like to exchange for.
We'll send you a prepaid return label (for eligible items) and walk you through the process.
Q: Do you offer international returns?
Yes — however, return postage is at the buyer’s expense unless the item is faulty or incorrect.
We do not offer international exchanges for size at this time.
Apparel Care & Sizing
Q: How do I know my size?
A: Check our size chart on each product page or email us for advice.
Q: Are your products unisex?
A: Yes
Any product that is marked as women's are shaped for smaller sizes.
Q: How should I care for my Angry Penguins apparel?
A: To maintain the quality our organic cotton garments, we recommend cold machine washing with like colours and air drying.
Avoid bleach and tumble drying to preserve fabric integrity.
Q: Where are Angry Penguins clothing products made?
A: Designed in Australia and built by a collection of partners who care about quality and the environment.
Pickleball Paddles
Q: What makes your paddles different?
A: Angry Penguins paddles are custom-built with premium materials, tested by serious players, and designed for performance and durability.
We don't compromise on quality — and it shows on court.
See our How to Pick a Paddle Guide
Q: Do your paddles come with a warranty?
A: Yes — every Angry Penguins paddle comes with a 12-Month (Limited) Warranty
View Our Paddle Warranty
Q: Do you offer a paddle recycling program?
A: Yes! We run a Paddle Forward - Recycle Program designed to give old paddles a second life and keep them out of landfill.
If you've purchased a new Angry Penguins paddle, you may be eligible to return your old paddle and receive a $40 gift card toward your next purchase.
📄 For full details and how to apply, visit our Paddle Forward - Recycle Program page.
Q: Are your paddles USAPA approved?
A: Our paddles are designed to meet the high-quality performance standards expected for both tournament and recreational play. While they are not currently USAPA certified, this is a strategic decision.
USAPA paddle certification is only required for players competing in the USA and in USAPA-sanctioned events. Outside of those events, paddles do not require USAPA certification.
USAPA certification is part of our future plans and will be pursued for select paddles once tested and proven for players competing in USAPA-sanctioned events.
Join The Huddle for updates on future paddle releases.
Our aim will always remain to deliver premium paddles for the fast-growing global game, catering to players at all levels—professional, advanced, recreational, and club. We are committed to using high-quality materials and design to provide every player with precision-built paddles that deliver performance, fun, enjoyment, and lasting quality.
Q: Can I demo a paddle?
A: At this time we don’t offer individual demo paddles.
We do work with Pickleball Centres and Clubs to offer demo paddles. If your club or centre is interested, please see our Partnerships page or email us to explore a demo program.
Payments & Orders
Q: What payment options do you accept?
A: All major credit cards, Apple Pay, Google Pay, Shop Pay and Afterpay.
Q: Can I change my order after checkout?
A: Email us immediately. If it hasn’t shipped, we’ll do our best to help with your order.
Rewards & Referrals
Q: Do you offer discounts?
A: Rarely — but every order comes with a special Angry Penguins Gift for your next purchase.
We believe in rewarding loyalty, not undercutting quality.
Q. What is Angry Penguins Rewards, and how does it work?
A: Angry Penguins Reward is our free-to-join referral and loyalty program.
You’ll earn points by shopping with us, referring others, leaving reviews, and engaging with the brand.
When you create an account, you’ll get your own unique referral link. Share it — and when someone signs up and places their first order, you’ll earn points.
Points can be redeemed for Angry Penguins store credit once you reach the minimum threshold.
The more you support and share, the more you unlock.
What is The Huddle?
The Huddle is the Angry Penguins community for players, supporters, and fans who want to be part of something more.
By joining The Huddle, you'll get early access to paddle releases, apparel drops, special offers, limited-run products, and future programs.
It’s our way of staying connected with people who value performance, fun, style, and being part of a growing global community built around the spirit of play.
Wholesale & Partnerships
Q: Can I stock Angry Penguins products?
A: Yes — we offer wholesale and distribution opportunities for our pickleball paddles, balls, and bags.
Please visit our Wholesale & Partners page for more details
Q: Do you partner with clubs or centres for demo days and community events?
A: Yes! We love teaming up with clubs, centres, and coaches who share our passion for quality gear and growing the game.
Whether you're looking to host a demo day, run a local event, or build a lasting partnership with Angry Penguins, we’d love to hear from you.
If that sounds like you, please see our Partnerships page or email us to discuss.
Q: Can I be an Angry Penguins Partner / Influencer?
A: Yes — we offer opportunities for select influencers and partners to join with us.
Please visit our Partnerships page for more details
General Questions
Q: What happens if an item I want is out of stock?
A: If a product is out of stock, please reach out to us at admin@angrypenguins.com to enquire about restock dates or alternative options.
Q: Do you sell Angry Penguins gift cards?
A: Not yet… but soon!
We’re working on digital gift cards so you can share the Angry Penguins vibe with friends, family, or teammates.
Keep an eye on this page — or subscribe to our emails and be first to know when they drop.
Q: Can I customise products or create a team order?
A: Not at this stage, but team and event packs are coming soon.
If you’re interested in a club or bulk order, email admin@angrypenguins.com and we’ll see what we can do.
Q: Do you offer gift packaging or notes for gifts?
A: While we don’t offer formal gift wrapping yet, our packaging is eco-conscious and looks awesome.
If you’re sending a gift, drop us a note at checkout and we’ll do our best to make it feel personal.