We believe in the quality of our products. If for any reason the quality of your purchase isn't what you expected, please let us know as soon as possible. We want you to be our best advocate - if you're not happy, we're not happy.
We also understand that sometimes your purchase may not quite be you. In these cases you can simply return your purchase for either an exchange, store credit or refund (conditions apply).
Clothing, Headwear & Accessories: 14 days from delivery
Paddles: 30 days from delivery (conditions vary after day 14)
Damaged/Faulty Items: Email us immediately at admin@angrypenguins.com
You can return Angry Penguins clothing within 14 days of delivery for a refund, store credit, or exchange, as long as:
What You Get:
We provide free return shipping on clothing only (Australian customers only)
Not Accepted:
• No returns accepted after 14 days
• No returns on worn, washed, or tagged-removed items
Headwear and accessories can be returned within 14 days of delivery for a refund, store credit, or exchange — provided they are:
What You Get: Refund, store credit, or exchange (your choice, if approved)
Return shipping is paid by the customer
Not Accepted:
• Headwear returned flat-packed, creased, or worn
• No returns accepted after 14 days
You're eligible for a full refund, store credit, or exchange if your paddle is:
If returned between 15–30 days, we offer:
Paddles will be considered damaged or ineligible if they show:
• Removed, marked, or soiled grips
• Odour, sweat damage, or moisture exposure
• Scuffed, scratched, cracked, or dented edge guards
• Any markings or surface wear on the face
• Packaging damage or missing components
• Any signs of heavy use
Damaged or ineligible paddles will not be refunded or credited. If you request it, we'll return the item to you at your cost.
Sale items are final sale, unless faulty under Australian Consumer Law.
Store credit or exchange may be offered (at our discretion) if:
(to be read in conjunction with the above conditions)
| Product Type | Return Window | Refund | Store Credit | Exchange | Return Shipping |
|---|---|---|---|---|---|
| Clothing | Within 14 days | Yes | Yes | Yes | Paid by Angry Penguins |
| Caps & Hats | Within 14 days | Yes | Yes | Yes | Paid by Customer |
| Accessories | Within 14 days | Yes | Yes | Yes | Paid by Customer |
| Paddles | Within 14 days | Yes | Yes | Yes | Paid by Customer |
| 15–30 days | Yes (-20%) | Yes (-20%) | No | Paid by Customer | |
| Sale Items | Within 14 days | No | Yes* | Yes* | Paid by Customer |
*At our discretion
If approved, exchanges, store credit or refund (as applicable) will be processed within 10 business days of receipt of the returned goods.
All Angry Penguins products come with guarantees under Australian Consumer Law.
You are entitled to:
We're committed to resolving things fairly, every time.
Angry Penguins paddles are built to the highest standards using quality materials – we stand behind every paddle that we sell.
We offer a 12-month limited warranty on all paddles for:
Not covered:
Please see our detailed Paddle Warranty here.
